Privacy Policy
Learn how Karma To Luck collects, uses, stores, and protects personal information across browsing, ordering, and customer support.
Information we collect
We collect the details you share directly with us, such as your name, email address, shipping address, phone number, and any gift or order notes. We may also receive technical information like browser type, device language, and basic storefront activity so the site can stay secure and work smoothly.
How we use your information
We use personal information to confirm orders, process payments through secure partners, arrange delivery, answer support requests, and improve the shopping experience. If you choose to receive updates, we may also send product, gifting, or campaign messages. You may opt out of marketing communications at any time.
How we share your information
We share information only with service providers who help us operate the store — such as payment processors, shipping carriers, and email platforms. These partners are contractually required to handle your data securely and only for the purposes we specify. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
How we protect your information
Access to personal information is limited to the people, systems, and service partners needed to operate the store. Payments are handled through trusted providers using industry-standard encryption. We review the tools and processes we use to reduce unnecessary exposure of customer data.
Data retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When information is no longer needed, we securely delete or anonymise it.
Your rights and choices
You may contact us if you want to review, correct, or delete your information, or if you have questions about data retention. Depending on your jurisdiction, you may also have the right to data portability or to restrict certain processing activities. We will respond as quickly as practical and work with you on the next steps.
Contact
For privacy-related questions or to exercise your rights, please contact us at support@karmatoluck.com.
Company Name: TELOS TRADING LIMITED
Registered Address: 134 Corfield St, London, England, E2 0DS